Account Executive - Montreal

Job Description

Booking.com’s scale and scope, commitment to people, and high standards of integrity make our company a great place to work. We are one of the world’s largest e-commerce companies, and the #1 destination to book any type of accommodation. Our mission is to empower people to experience the world. Helping us do this is a diverse community of over 17,000 employees across 200+ global offices, all connected by a love of travel and a passion for creating the perfect customer experience.

As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the hotel webpages and train the new hotels on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply.

This is a full-time position located in our Montreal Canada Office

What You'll Do:

• Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
• Building productive relationships with partners to ensure that they offer the best availability and rate structure;
• Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting;
• First point of contact for accommodation partners, answering questions and queries, taking action as needed;
• Participation in weekly team learning in your office;
• Advise accommodation partners regarding their presence on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
• Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
• Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;
• Conduct daily/weekly rate and availability checks on various platforms;
• Support Customer Service and assisting with additional tasks and projects when needed
• You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.

What You'll Bring:

• 1-2 years of related work experience;
• Great face-to-face and telephone communication skills;
• Fluent English and French speaker and writer;
• Affinity/experience within e-travel and/or hotel/travel industry is a plus;
• Pro-active, sense of responsibility and can work independently;
• Ability to convince partners on the phone to implement suggestions;
• Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;
• Team player, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Positive attitude;
• Hotel School diploma required, University background preferred;
• Must be a Canadian Citizen or permanent resident.

What You'll Get:

We are a performance-based company that offers career advancement including bonus and paid vacation. We also offer what is called the “Booking Deal” with competitive benefits.