Bilingual French/English - Client Service Senior Specialist I - Helpdesk - Toronto

Job Description

Chase Merchant Services Support Group is seeking some strong full-time Representatives. Our Merchant Support Group is integral in our goal of delivering the best service to our merchants. A Chase Paymentech Client Service Specialist is an advocate for our merchants by providing resolutions to payment processing, technical troubleshooting and general questions.
Responsibilities:
• Answer and resolve calls from our merchants. Be the one contact for our merchants
• Ensure timely follow-up on merchants inquiries 100% of the time
• Troubleshoot technical problems to determine the root cause and provide a viable solution
• Analyze transactions, deposits, statements and account information in order to resolve and provide solutions for our
merchants
• Maintain a high level of knowledge surrounding new products, equipment(s), features and services
• Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
• Ability to work within an extremely fast changing and at times stressful environment
• Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude • 1-3 years of experience within a supportive/sales environment
• Fluency in English and French Required
• Familiarity with computers and keyboarding skills - Able to type a minimum of 40 wpm
• Strong customer focus; with a goal to provide 1st call resolution
• Strong problem solving and troubleshooting skills
• Detail oriented
• Outstanding verbal and written communication skills
• Effective listening and analytical skills in order to resolve matters to our merchant's satisfaction
• Ability to learn processes and technical concepts quickly
• Forward thinker - takes initiatives, challenges the status quo in order to better assist our merchants
• Exceeds our merchants' expectations
• Call centre is open 7 days a week, must be available to work any day of the week
JPMorgan Chase is committed to employment equity and encourages applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.