Manager - Technical Account Manager Team (M-TAM)

Job Description

Are you passionate about leading a team of problem solvers? Do you long to be put in a position where you can have a tremendous impact on the entire organization and be recognized for it? The e-Builder Technical Account Team Manager is a critical role to the success of e-Builder. It is responsible for ensuring the ongoing successful adoption of the e-Builder product suite by our clients. If you are interested in applying your expertise to contribute to the success of one of the fastest growing technology companies in South Florida, then read on. About e-Builder:Founded in 1995 and based in Plantation, Florida, e-Builder, a Trimble Company, is the pioneer of a fully integrated, cloud-based construction management software. Our client list reads as the “who’s, who” in all our vertical markets: Facebook, Caltech, INOVA Healthcare, and Chicago Transit Authority – to name just a few - . As one of the fastest growing companies in South Florida, we are proud to be named a ‘Florida Company to Watch,’ to be nominated as one of South Florida’s best places to work and have our CEO named South Florida Business Journal’s Ultimate CEO. We’re excited to find innovative ways to combine technology with construction with a fun work environment. To learn more about our award-winning organization and corporate culture visit www.e-builder.net In this role you will be responsible for leading and mentoring our Technical Account Management Team who is tasked with proactively maintaining contact with our clients, listening attentively to their needs, and identifying opportunities to grow the use of e-Builder within the accounts. The position requires strong leadership, the ability to effectively manage the daily activities of a busy team, handling complex escalations and sales challenges while ensuring the team stays focused on their individual and team goals and monitoring the assigned metrics and reporting requirements. This includes but is not limited to:

• As needed, recruit, develop and train a team of Technical Account Managers dedicated to customer success and long-term customer partnerships
• Conduct weekly 1-2-1 status meetings and quarterly goal reviews with the team. Take corrective actions when required to ensure the team is meeting the business objectives
• Effectively lead the day-to-day operations of the Team in close collaboration with the Director of Account Management and VP of Existing Business
• Serve as the escalation point for upsell business and technical issues ensuring issues are resolved quickly by leveraging resources across the company
• Define and implement processes to monitor and improve Account Management support initiatives
• Support the business by providing input on territory assignments, coverage plans and department processes
• Use quantitative and qualitative analysis to drive operational excellence across the team
• Work with the Team to maximize the product utilization within every account
• Provide creative solutions to ambiguous business problems
• Measure appropriate metrics and success criteria to assess the impact of your team’s activities as well as continuously improve results
• Identify opportunities and work with Account Management to support the team when sell services or licenses into existing accounts

Attributes/Skills Required:

• Ability to effectively present information to customers, strategic business partners, and company management
• Ability to read, analyze, and interpret complex technical documents, diagrams, data models, and process documents
• Ability to utilize investigative proficiency to produce concrete solutions in support of the team
• Proficient experience with MS Office Suite, Visio and web technologies
• Excellent consultative customer service skills
• Knowledge of e-Builder Enterprise is highly preferred

If you can accomplish the above and have the ability to travel up to 50% of the time, then you have what it takes to be a successful Manager here at e-Builder!
We are an Equal Opportunity Employer, and a Drug Free Workplace www.ebuilder.net
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