Cloud Success Architect

Job Description

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Cloud Success team within the Global Customer Success team is looking for an experienced technical expert to join us as a Cloud Success Architect in Sydney, Australia. In this role, you’ll need to have a good understanding of the big picture and the commitment to interact with the highest technical leadership levels at Red Hat's key customers and partners in Australia. Your mission will reach beyond break-fix support, as you will focus on engaging with customers and partners early during the adoption life cycle to ensure a positive experience and successful adoption of our offerings. As a Cloud Success Architect, you’ll need to be an expert in one or more cloud and DevOps technology areas and a natural relationship builder capable of earning respect both in and outside of Red Hat. You’ll need to quickly become a trusted partner and advisor for customers and serve as their advocate within Red Hat. As part of a global and diverse team, you’ll need to improvise both technically and in relationships and you should be determined to contribute to the development of the team.

Primary job responsibilities

• Engage with Red Hat’s internal teams, customers, and partners to ensure a positive cloud technology onboarding experience resulting in long-term enterprise success
• Help customers and partners define and achieve their adoption success criteria by providing proactive recommendations and advice
• Ensure high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings
• Articulate how specific Red Hat’s cloud offerings and our cloud product roadmap align with customer and partner use cases
• Advocate for innovation and early adoption of cloud technologies
• Capture the capabilities of our offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle
• Build C-level relationships with Red Hat’s strategic customers and partners that result in deeper loyalty and smoother adoption experience; attain trusted partner status
• Expand Red Hat’s influence with key industry thought leaders by helping to develop, articulate, and refine our overall strategy, technology vision, and case examples of customer impact
• Engage with Red Hat’s product engineering teams to help develop solutions patterns based on customer engagements and your personal experience that guide platform adoption
• Establish and maintain parity with the Red Hat cloud technologies strategy
• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas
• Travel, as necessary, to visit customers, partners, conferences, and other events

Required skills

• Expertise in Red Hat OpenShift, containers, Kubernetes, Platform-as-a-Service (PaaS), cloud management (Red Hat CloudForms), Red Hat Ansible Automation, Red Hat OpenStack Platform and its components, or Infrastructure-as-a-Service (IaaS)
• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
• Experience deploying applications in cloud environments
• 10 years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization, preferably within an enterprise environment
• Experience working in DevOps environments
• Competent comprehension of enterprise architecture and strategic business drivers
• Familiarity with source code management tools like Git or Apache Subversion (SVN)
• Practical experience with Linux or Unix systems
• Experience working in a technical leadership or mentor role
• Direct experience with a variety of hardware vendors
• Ability to manage multiple issues and projects
• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
• Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus

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