Solution Architect

Job Description

Solution Architect
Customer Success I São Paulo, Brazil

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position
The Solutions Architect’s focus will be working with customers as a leading delivery team member to understand complex requirements and translate them into a solution that leverages cloud-based technologies. The Solutions Architect is responsible for the overall application design that translates business needs to technical requirements and a unified architectural vision. A successful candidate can work independently and communicate effectively with team members. The Solutions Architect must be able to articulate an enterprise solution architecture (functionally) that would not only include DocuSign, but also other systems and mechanisms for integrating those applications to render an overall solution for the Clients System of Agreement. Solution Architects are often called upon to engage with prospects in scoping and discovery sessions, offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation. Solutions Architects must have strong business acumen to be successful. Previous experience in consulting, technology architecture and/or engineering and services selling are needed to effectively meet the requirements of this position.

This position is an Individual Contributor and reports to the Regional Delivery Manager within our Professional Services organization.

Responsibilities

• Lead client engagements providing technical architecture and business process optimization to support a modern system of agreement in line with DocuSign’s vision resulting in high CSAT scores.
• Meet/Exceed utilization targets as an individual and support project team members to execute against targets
• Contribute in presales conversations to support the attainment of the Professional Services’ bookings targets on a quarterly basis
• Brings overall professional services, solution and application implementation expertise. Highly experienced facilitating solution-oriented discussions with business and technical decision makers, including such areas as technical design, product roadmap, deployment approach and third-party integrations involved in delivering a modern System of Agreement. The foremost expert in implementing a Modern System of Agreement.

Basic Qualifications

• S. in Business, Computer Science, Software Engineering, MIS or equivalent work experience
• 6+ years experience delivering consulting services, in client-facing roles that provided experience with all aspects of systems implementation
• Demonstrated understanding of cloud computing and/or web-based solutions and technologies including DocuSign, Salesforce/Force.com Platform, Backend languages (Java, C, C++), ETL tools, and Side-server scripting language (PHP, Python, Ruby)
• Outstanding communication & presentation, both verbal and written to interact effectively at all levels of an organization and cross functionally.
• Able to communicate technical details into business terms.
• Native-level Portuguese, business-level English and Spanish.

Preferred Qualifications

• Strong technical writing skills. The ability to take the lead role in developing comprehensive functional specification documents, process flow diagrams, configuration details, use cases, test conditions, test scripts and training documentation
• Ability to communicate complex technical solutions to non-technical business users from various backgrounds including Sales, Support and Marketing.
• Demonstrates excellence in understanding complex business processes and ability to apply scenarios to a System of Agreement "Story-lines" as well as make business process modification suggestions to align with DocuSign best practices
• Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work as a team, and independently, to make the best decisions for our customers.
• Experience with front office and back office processes and related applications (Salesforce, SAP, Oracle, etc.)
• Experience with onPrem applications and integration techniques.

**Please provide resumes in English only, please.**

About us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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