User Experience Researcher - Collaboration Design

Job Description

Cisco is looking for a passionate User Researcher to join our User Experience Team. You will work closely with visual designers, interaction designers, user researchers, product managers, industrial designers and engineers to define the user experience of Cisco’s collaboration products.

You will be part of a team that applies a user-centered design process to develop usable, useful, and visually compelling communications and collaboration experiences.

What You'll Do

• Identify research areas through close collaboration with cross-functional members of the product team
• Take responsibility and own a research project: define, prioritize, plan, coordinate and execute, analyze and present relevant findings
• Work closely with multidisciplinary teams to create an intuitive, cohesive and seamless user experience across all products
• Build the practice of research in the team and drive adoption of tools and methods to enable team members to effectively broaden design thinking and research
• Advocate and be the voice of Cisco’s customers and users in the Company’s product development process

Who You'll Work With

You will be part of a product design team responsible for building new infrastructure products and services for our collaboration solutions. You will have the opportunity to bring your knowledge of building great user experiences and take it to a new level as you dive in and help us build the future of communication and collaboration.

Who You Are

Experience & Qualifications

• 3+ years of experience conducting high quality user experience research, incorporating both qualitative and quantitative methods in a corporate or academic setting.
• A track record of success communicating and driving a research vision and tangible insights.
• A broad knowledge and proven experience in various qualitative and quantitative research methods, including analytics, exploratory research, usability testing, survey design, and statistical analysis.
• Passion and persistence for all research stages: from problem definition to recruiting to translating research findings into actionable, concrete design solutions.
• Experience collaborating with senior executives, with a good understanding of business objectives.
• Expertise in defining and implementing user experience guidelines; demonstrated experience with industry/platform standards.
• Project Management experience.
• Master’s or PhD degree, or work experience equivalent in HCI, Psychology, Sociology, Information Science, or a related field.

Professional and Personal Attributes

• Proven track record in running research projects throughout all phases, as well as coordinating research projects with freelancers, agencies and other third parties.
• Stays aware of emerging and cutting-edge research techniques, with a strong sense of tradeoffs and method selection for highest impact. Good instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project, and the flexibility to do so.
• Ability to synthesize and communicate results clearly, presenting research objectives, process, vision and results to senior leadership.
• Demonstrated ability to meet tight deadlines.
• Strong analytical skills.
• Independent and self-motivated.
• Team player that works well in a fast-paced environments.
• Approach your work with a sense of genuine curiosity and a willingness to try out new methods or be surprised with your findings.
• Excellent verbal and written skills. You are able to persuade others of your good ideas.
• Strong work ethic. You have a solid process, while being focused on outcomes.

If this describes you, we would love to meet you. Please come for a visit! We’d like to see your research portfolio, showcasing your research work, a copy of your resume, and a cover letter that describes why you believe you would be a good fit for this job.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

*LI-MA1