Senior Deal Desk Coordinator (Austin/Seattle)

Job Description

What you'll be doing...

The Senior Deal Desk Coordinator is responsible for supporting the sales team by creating, reviewing, and verifying details around negotiated agreements and coordinate approvals regarding orders, bookings, and pricing. The Senior Deal Desk Coordinator provides account management support and works cross-functionally to resolve issues. The Senior Deal Desk Coordinator provides excellent customer service and is detail and process oriented.

Some of the things you'll be doing include...

• Review and verify incoming deals for accuracy, including confirming contract terms, contact and billing information, pricing, business policies, existing legal agreements and pre-existing terms, promotions and purchase order terms and conditions
• Work cross functionally to ensure negotiated deals are documented properly and in alignment with Tableau’s policies.
• Accept, evaluate and route periodic Tableau internal teams(s) and client, partner, and direct inquiries, following up to ensure satisfactory closure.
• Use Salesforce.com, NetSuite and other tools to accurately profile customer accounts in order to create quotes, schedules, and amendments that reflect product upgrades, consolidation and co-termination of maintenance renewal and add on orders with cumulative discounting structures
• Operate as an escalation point to business partners for quote-to-cash operations and ensure compliance with published sales and business approval policies.
• Help coordinate system tie-outs and delivery timing/completion details for revenue recognition with Services, Accounting and Customer Service teams.
• Act as the primary liaison with all cross-functional business partners involved in the order process to facilitate deal closure
• Establish productive relationships and feedback loops with Legal, Finance, Sales and Operations management to drive deal efficiencies
• Contribute to process enhancement initiatives

Who you are...

• Experienced . You have 5+ years of order/transaction processing and/or customer service experience in a business environment processing a high volume of transactions of varying degrees of complexity using a computer-based order entry (CRM or ERP) system. Experience with Account Management, Professional Services & Customer/Partner Relationships in the context of Referral, VAR, Non-VAR, and OEM
• Domain Expert . Deep knowledge of purchasing processes, pricing agreements, and PO terms & conditions. Experience with SalesForce.com, NetSuite, and MSLA/SLAs is preferred
• Educated . Bachelor’s Degree or related experience required
• Go-Getter . Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Service Minded . You deliver customer and partner support like you expect to receive it; with excellence
• Flexible . Experience working varied hours to accommodate volume fluctuations caused by sales cycles, seasonality, and emergencies
• You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

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Tableau Software is an Equal Opportunity Employer.

Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. Our culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!