Community Lead (Powered by We)

Job Description

Job Description
Community Lead, Hospitality - Powered By We
About the Role - A Community Lead is integral to the member experience and operational excellence of the Powered
by We location. You will support the Community Manager in elevating the workplace experience, enabling our
members to create their life’s work. ​The Community Lead supports their Community Manager in working directly with
the member to drive engagement with our space, community, and services. The Community Lead, along with the
Community Associate, is the “face” of WeWork onsite. ​In this role, your primary focus will be operations and your
secondary focus will be hospitality/member experience. ​You will be measured on your ability to maintain operational
excellence in line with consumables budget and building health targets, supported by Facilities Leads overseeing a
Portfolio of WeWork locations.

● Goals and Objectives
○ Illustrate WeWork’s core values and strive to achieve our mission.
○ Support the Community Manager in creating a welcoming and collaborative community
environment.
○ Work with enterprise members as their on-site daily point of contact to ensure that the member
receives the best possible experience.
○ Facilitate communication across every WeWork department and with various stakeholders within
the enterprise member’s organization.
○ Address member questions, solicit and share feedback, and assist the Community Manager in
solving problems.
○ Ensure that the space is fully operational and that processes are running smoothly.
○ Drive growth, promotion and expansion of our service offerings.
○ Take direction from the Community Manager to support the Community Team as necessary.
● Duties and Responsibilities:
○ Membership Management and Hospitality
■ Create a welcoming and collaborative community environment, build relationships with
members, identify and execute opportunities to connect members with each other.
■ Understand the needs of the Enterprise member at WeWork and identify opportunities on
engaging the member with the products, hospitality, and services WeWork provides
■ Recommend best practices to your Community Manager for the benefit of the Enterprise
company related to member experience, hospitality, operations, events and training
■ Identify and promote workplace best practices to ensure the members are utilizing the
customized space effectively.
■ Anticipate member’s needs, tackle challenges with a solution-oriented mindset, and
operate with a member-first mindset.
■ Serve as first Point of Contact for member support and technology troubleshooting
■ Assist Community Manager in developing cadenced reporting to help measure WeWork
impact on the member space.

○ Events
■ Support the Community Associate to creatively curate, promote, and execute events, with
support from Community Manager, such as breakfasts, happy hours, pop-ups, and
networking events, while working within a defined budget.

■ Partner with member key points of contact to deliver experiences that enhance workplace
connectivity and culture.
■ Partner with internal teams, hospitality services, & admins to organize and execute
team-run events
■ Collaborate with other WeWork Community Teams on Hospitality best practices.

● Experience & Requirements
● Bachelor’s Degree or equivalent
● 2+ years experience in operations, ideally in hospitality or retail (ideally in addition to prior events
experience)
● Fluent local language and understanding of local culture required
● Experience managing individual contributors required
● Financial literacy and business operations experience a plus
● Excellent interpersonal and networking skills
● Strong verbal and written communication skills
● Strong organization skills with the ability to multitask projects through from start to finish
● Passion and understanding for entrepreneurial communities

Critical Competencies for Success
● Do’er:
● You do what you love!
● Credibility is earned at WeWork through execution and getting things done.
● You get into the details and deliver results under highest expectations on time and quality.
● Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
● Pragmatism and outcomes orientation are valued and lead to wins.
● You thrive in a fast-paced environment.
● Solution-centric:
● You have the flexibility to think outside the box.
● You have the ability to foresee and identify needs of the team.
● You take an innovator and creator’s approach to any issues that may arise.
● Collaborator:
● There is no room for “I” at WeWork. Every role and individual is in the organization to serve We.
● Builds trust across the organization by being a good listener and inclusively soliciting input.
● You are open to new and innovative solutions.
● You must present well and communicate clearly and effectively to upper management and internal
departments.
● You’re willing to adjust course when appropriate new ideas or objections are raised.

● You love working with people!