Procurement Support Specialist (Chinese Speaking)

Job Description

Introduction
Your Role and Responsibilities
Summary/Mission:
To deliver best in class purchasing support of client’s mission through partnership with our customers and a commitment to excellence, innovation, diversity and integrity.
Position Summary/Mission:
Provide end to end Source to Pay support to the clients/vendors with excellent quality, detailed resolution and a great customer experience.
Fundamental Components & Physical Requirements:
As an helpdesk practioner, the responsibilities include but are not limited to:

• Gain end to end source to pay exposure to assist callers on any queries.
• Have excellent knowledge of S2P policies, tools and client organization.
• Ability to work under pressure with dependent teams to drive First call resolution, maintain ASA less than 30 seconds and call abandonment rate as specified with good CSAT
• Maintain Average call handling time to understand the client’s concerns and provide quick resolution.
• Own, follow up and drive all customer queries to closure.
• Maintain good scores on QA with a neutral accent, understanding the problem, providing accurate responses.
• Fluent English with excellent written communication skills with e-mail etiquette
• Drive projects to reduce incoming help requests.
• Assist in training new team members on the role.
• Supporting Regional Client: Taiwan, China

Background/Experience Desired:

• Minimum 0-3 years’ experience in Supply or Operations Management
• Prior experience with working effectively across different teams, processes and technologies to attain desired business, operational and compliance results.
• Neutral accent with good grammar and very fluent in communication.
• Good written English with e-mail etiquette.
• Additional Language Skill Requirement: Fluent Chinese (Speak, Read & Write)

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Required Professional and Technical Expertise

• A Bachelor’s or Master’s degree in any commerce discipline
• Good written English with e-mail etiquette.
• Additional Language Skill Requirement: Fluent Chinese (Speak, Read & Write)

Preferred Professional and Technical Expertise
N/A
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
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Location Statement
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.