Pre-Sales Engineer - Stockholm

Job Description

Company Description

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

9,000+ organizations worldwide and more than 80% of the Fortune 100 rely on Qualtrics Experience Management to collect and analyze feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can continually assess the quality of their four core experiences—customers, employees, products, and brands. They can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with customers and employees.

The Challenge

As the first Pre-Sales Engineer in country, you will be responsible for providing pre-sales technical/functional support to the Sales team, customers and prospects. The pre-sales team is very collaborative and supportive, but you will be expected to work with a high degree of independence. You will be required to provide direction and specialist knowledge in applying the technology/application to client business. Develop and deliver high-quality Qualtrics presentations and product demonstrations. Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions. Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Presents and articulates Qualtrics product’s strengths, relative to competitors.

Expectations for Success

• Fluency in English
• Undergraduate degree in quantitative or technical degree (E.g. Engineering, Computer Science, Mathematics, Statistics, or another quantitative field. Strong academic performance).
• At least 3 years of prior Sales/Systems Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level technical buyers.
• High energy, self-starter comfortable with ambiguity in visionary environments.
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
• Ability to see and present 'the big picture', architect solutions to tackle customer problems, and uncover business challenges and develop custom solutions to solve them
• Strong customer facing and relationship building skills

Even Better if you Have ...

• Previous Sales/Systems Engineering experience
• Experience in HTML, CSS, JavaScript, SQL
• Previous experience required in survey/data collection or market research software and systems, including pre or post-Sales support

A Day in the Life

• Become an expert in Qualtrics Research Suite and other Qualtrics products
• Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and ongoing technical consultation
• Drive the adoption of Qualtrics solutions within strategic accounts, rapidly growing usage across departments within the enterprise. Translate technical features into value drivers.
• Develop and maintain training materials, and deliver training to improve technical abilities of inside and enterprise salespeople.
• Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Develop/maintain technical and business knowledge of industry directions and trends.

What differentiates us from other companies

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
• We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
• On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
• We believe in sharing Qualtrics success which is part of the compensation for all employees.

Qualtrics is an equal opportunity employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.