Product Marketing Manager / Associate

Job Description

Zendesk is looking for a Product Marketing Associate, based in San Francisco, to help us scale the way that we launch emerging product features to our customers. In this role, you will plan and execute feature launches for our platform, analytics, and proactive engagement products, working closely with Product, Sales, and other marketing teams. Reporting to the Sr. Product Marketing Manager, this role will own our go to market efforts for upcoming feature launches and create compelling messaging and collateral that drives awareness and activation of new product capabilities amongst our customers. This is an exciting opportunity for someone who is looking to work cross-functionally, own and execute on a launch plan, and tell compelling stories about the latest and greatest that Zendesk has to offer. If you love the idea of releasing new product features to customers and working on a fun and diverse team of product marketers, this role is for you!

Roles and responsibilities:

• Plan and execute goal-driven feature launches for platform, analytics, and proactive engagement products, working cross-functionally with Product, Marketing, and Sales
• Build compelling product demonstrations that visually illustrate the benefit that new Zendesk features bring to customers
• Create messaging that fits an audience and drives awareness, supported by a rationale for why, when, and how each feature should be used
• Work with Product Management to establish a continuous customer feedback loop to influence the product development roadmap
• Collaborate with Sales to understand & support ongoing enablement efforts that ensure sales teams are armed with the materials necessary to pitch new product features
• Develop compelling marketing and sales collateral for platform, analytics, and proactive engagement products

Must have:

• Interest in bringing new features to market and excited to tell compelling stories that drive customer engagement
• Enthusiasm and empathy for genuinely improving the way that businesses engage with their customers
• Willingness to have an early morning or late night now and then working cross-functionally with teams that span the entire globe
• Ability to start multiple initiatives at the same time and energetically pursues them Interest in learning the product marketing ropes and growing a career in product marketing

Nice to have:

• Background with customer engagement software
• Familiarity with common SaaS tools and practices
• Willingness to deal with obscure references and lame jokes
• Bachelors degree in Business or Information Systems, or other relevant fields

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Apply for this job