Product Support Analyst - CO or MN pref

Job Description

Rally Health is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and sincere commitment to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, “We are a company that continuously innovates. It cannot end. It has to be in everything we do, which means that some of the things we’re going to do are not going to work – and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that follows consumers over their lifetime.”

Purpose, mastery, and autonomy. We provide all three at Rally Health ( rallyhealth.com ), a diverse and mission-driven team that's revolutionizing consumer health and healthcare through collaboration with health plan and provider system partners. Apply your talent and passion for the purpose of improving millions of people's lives as they navigate their health journeys. Help expand and continually enhance our platform of mission-critical health applications focused on improving health and care outcomes while reducing medical trend and operational expense. As a member of the Incentives team you will:

What you’ll do:

• Works with Client and Customer support to resolve reported issues and challenges
• Triage bugs with engineering, Client Support, and Consumer Support teams
• Perform analysis and data queries to remediate issues using available tools
• Support the Product Exception process to ensure approved requests are feasible, tested and consider upstream needs and downstream impacts
• Provide recommendations and support for new tool development
• Work effectively across internal and external cross-functional teams building strong working knowledge of end-to-end processes to identify gaps and remediate issues
• Performing day-to-day operational functions as needed
• Document requirements and stories to support operational improvements and efficiency within administration process
• Support day-to-day product teams with IT data analysis needs
• Work closely with product owners to help prioritize product improvements based on feedback received.
• Communicate status updates to internal stakeholders as needed

You are great at:

• Using data and m etrics to support hypotheses and conclusions for developing business cases and roadmap priorities
• Managing multiple, competing priorities simultaneously
• Breaking down complex problems in a way people without background can understand
• Working in a fast-paced environment focused on continuous product innovation

Your background

• Bachelor’s degree in a related field
• Demonstrated ability to use data, reports and tools to effectively triage issues
• 2+ years of experience using Excel
• Familiarity with JIRA is a bonus
• Comfortable analyzing large data sets and using that analysis to drive key decisions
• Proven ability to collaborate with stakeholders from multiple teams, with ability to effectively manage competing priorities
• Adaptable, proactive, energetic, and willing to learn and deliver on a variety of tasks and responsibilities
• Proven ability to work in a fast-paced environment focused on continuous product innovation
• Ability to think strategically and execute methodically
• Superior verbal and written communications skills

Why join Rally? On top of an innovative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system.

Rally Health is committed to ensuring that its workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition ([email protected]).

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.