Enterprise Account Executive, Platform (Financial Services)

Job Description

We are seeking a high-performing Enterprise Account Executive who will have the exciting chance to create mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals (Global 5000). You have a consistent history of sales success in for specific industries with a deep understanding of current industry critical metrics, challenges and priorities and typically have established executive relationships within major industry accounts. This is a chance to build the Platform experience at Zendesk from the ground up and lead the charge in this industry specific expansion. You're responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with Zendesk executive team and subject matter authorities. Your success will be viewed by bookings and overall customer adoption. You bring a business background that enables them you to find, build and close new enterprise opportunities, engage at the CXO level, as well as a sales skill set to easily interact with enterprise customers. You should also have a proven ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.

Responsibilities

• Lead and develop a subset of Zendesk's top accounts within a given industry vertical
• Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
• Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
• Develop and nurture CXO relationships at assigned accounts in order to craft new opportunities and expand existing business which will be measured by new bookings and expansion revenue
• Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
• Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk leadership team.
• Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
• Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams

Requirements

• Bachelor's degree
• Experience selling to VP and C level executives at large enterprises
• 12+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
• 6+ years experience selling to one or more of the following verticals - Retail, Financial Services, Media and Entertainment and Telco
• Proven track record of success with large and complex deals
• Experience managing and closing complex sales-cycles using solution selling techniques
• Routinely over-achieving quota (top 10% in your company)
• Strong interpersonal and presentation skills.
• Exceptional verbal and written communication skills.
• Experience working in a dynamic, agile company and sales team
• Willingness to travel

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Apply for this job