Job Description

Patient Accounts Representative - TEMPORARY

Job ID 25112 Type Temporary Full-Time Location US-WA-Seattle

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

Under general supervision, the Patient Account Representative is responsible for the handling of incoming calls and inquires related to patient accounts, responding to written correspondence, contacting patients and responsible parties to assist with the resolution of outstanding patient account balance. In addition, a variety of tasks relating to claims processing; contacts patients and responsible parties to resolve patient account balances ; investigates account status and initiates the collection process.

Responsibilities

• Answers calls arriving through call system in a timely and professional manner.
• Identifies problem accounts with payors; investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts.
• Contacts responsible party to resolve outstanding patient account balances.
• Establishes requested payment plans and monitors adherence to plans by responsible party.
• Utilizes hospital billing system, payor websites and system interfaces to manage accounts in a timely and effective manner.
• Sends correspondence to patient.
• Provides resources and information to patients and callers.
• Initiates applications for Financial Assistance as requested by patients.
• Directs accounts to outside collection agencies using establish procedure when appropriate.
• Contacts appropriate SCCA Departments to obtain necessary information to manage accounts.
  Prepares reports to identify and resolve accounts receivable and referral problems.
• Performs other related duties as assigned.

Qualifications

Required:

• High School diploma or equivalent.
• A minimum of one year customer service experience in a business setting. Healthcare experience preferred.
• Ability to communicate verbally, in person, on the telephone and in writing in a clear and concise manner.
• Strong listening skills.
• Ability to apply critical thinking and good judgment when resolving patient complaints/issues.
• Knowledge of medical terminology.
• Interpersonal/human relations skills.
• Ability to respond to questions in a tactful and professional manner.
• Ability to make basic numerical calculations.
• Ability to follow established processes and procedures.
• Ability to maintain accuracy and pay attention to details.
• Ability to interpret accounts and related documentation.
• Ability to troubleshoot and thoroughly review account information.

Preferred:

• Customer service skills strongly preferred.

This position is patient facing and/or requires access to Fred Hutch clinical facilities. As such, full COVID-19 vaccination is required as a condition of employment, without exception. Booster doses are strongly recommended but not required. If declining a booster, completion of the COVID-19 Vaccination Status Form Questionnaire and COVID-19 Booster Declination Training is required. Because of our immunocompromised patient population, there are no medical or religious accommodations available for any employee who is patient facing and/or requires access to Fred Hutch clinical facilities. Only employees whose positions are fully remote, who are not patient facing and/or require no access to clinical facilities, may apply for medical or religious accommodations. As a condition of employment, newly hired employees must provide proof of vaccination before their first day of employment.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

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The hourly pay range for this position is from $22.64 to $32.23 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at [email protected] or by calling 206-667-4700.

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