HR Operations Coordinator

Job Description

Supports international or multi-site Human Resources projects and operational activities independently or with minimal supervision (70%). Handles complex incoming inquiries and directs them to appropriate Human Resources specialists as needed (30%).

About Vanguard

More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.

Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.

Team & Opportunity

Reporting into the Head of Total Reward & Crew Central, this people focused HR Operations Coordinator will have key accountabilities across all areas of HR. This role will also have you work in partnership with the business to provide advice and front-line support to our leaders and crew, whilst working as part of a wider, collaborative Human Resources team.

This role presents an exciting opportunity for someone eager to embark on a fulfilling HR career within a highly collaborative environment which offers a comprehensive grounding in core HR processes, with the opportunity to stretch and grow aligned with your interests.

Duties and Responsibilities

• Supports core HR operational work for the full crew life cycle from onboarding to offboarding
• Responds to crew and leader inquiries about HR policies and processes. Assesses complexity of requests and answers directly or escalates to other Human Resource specialists.
• Partners with key internal teams to support the accurate and timely payment and administration of benefits for crew.
• Maintain accurate HR records and databases, ensuring data accuracy and integrity, and compliance with relevant legislation and company policies.
• Leverages various internal systems to respond to, document, and monitor inquiries. Educates crew on self-service options.
• Builds Human Resources acumen and business acumen to serve crew more effectively. Assists Human Resources crew with miscellaneous tasks as needed.
• Participates in special projects and performs other duties as assigned.

Skills & experience

• Previous experience in a role with similar responsibilities
• Strong attention to detail with the ability to follow a documented process Proficient in interpreting and applying business policies
• Ability to plan and prioritise tasks in a high-volume environment
• A skilled communicator that can effortlessly support crewat a range of levels
• Service orientated with a desire to maintain high levels of crew satisfaction
• Continuous improvement mindset to drive efficiency and process improvement
• Experience maintaining confidential and accurate data within a HR Information System

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.