Job Description

Scheduling Coordinator, Sickle Cell

Job ID 2024-53177 Area of Interest Customer Service Location Name OBCC Othello FTE/Hours per pay period 0.8 FTE (64 hours per bi-weekly pay periods) Work Status Regular Department OBCC Scheduling Shift Day/Evening Shift Primary Location : City Seattle Primary Location : State/Province WA Remote Work Percent 080 Hot Job Yes

Responsibilities

Responsible for scheduling accurate and timely appointments and modeling Seattle Children's core values by providing excellent, quality customer experiences for Seattle Children's patients, families and clinic partners. Coordinators are assigned to a scheduling team, with a primary location at either the Contact Center or the Hospital, but with responsibilities and rotations at both locations. Scheduling Coordinators serve as the first point of contact for patients and families seeking care in our Ambulatory Specialty Clinics and scheduling roles may involve coordination of scheduling across specialties. Scheduling Coordinators provide valuable information and reassurance to families; demonstrating empathy, high attention to detail, aptitude at multi-tasking, effective prioritization and commitment to teamwork. The Coordinator works collaboratively with team members to provide quality service to ensure delivery of safe patient care. Staff in this role communicate frequently in a variety of formats with our many partners, both internal to SCH and outside our organization.

Job Posting Addendum

Extra tasks: This position will work closely with our Sickle Cell team. This coordinator will partner and alsign with Cancer, Hematology, Bone Marrow Transplant, Immunology, and Infusion services. Will help coordinate Radiology appointments for families. Plan and coordinate services for patients and families who need procedures done within the Cancer and Blood disorders center to ensure that each customer encounter is positive, professional and efficient. Duties include: clinic appointment scheduling (i.e new, returnn, pre-op, post-op, PASS), diagnostic test scheduling, procedure scheduling under anesthesia, coordinating across services and with interpreters. Complete necessary steps for approvel processes (i.e insurance authorization, legal guardianship). Additional duties will include just in time needs from families in alignment with organization standards. Work closely with OR and Radiology for maximum room utilization and timely day of service experience. Integration of internal scheduling flows with external partners (i.e. SCCA, Proton Center, UW Radiation Oncology, COmmunity Chemotherapy) to provide value- stream oriented care delivery for each patient.

Requirements

Required Education/Experience:

• High school diploma or equivalent experience.
• Minimum of one (1) year customer service and/or administrative support experience.
• Experience using computers with a high degree of accuracy.
• Complete epic training and obtain a passing score on the End User Proficiency Assessment (EUPA) test within 2 weeks of start date. This test can be taken a maximum of three times after completion of the EPIC training.

Required Credentials:

• N/A.

Preferred:

• Bachelor’s Degree.
• Three (3) years experience working in a health care setting or related field.
• Significant experience working with the general public in a health care/customer service environment.
• Familiarity with other cultures/bilingual skills.
• Experience in Epic Cadence.

Min to Max Hourly Salary

$21.94 - $32.90 /hr

Min to Max Annual Salary

$45,635.20 - $68,432.00 /yr

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

The union pay ranges can be found on the Seattle Children’s website here: WSNA - UFCW

Seattle Children’s offers annual incentive pay based upon performance that is commensurate with the level of the position.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors .

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Click here for more information.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s –- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

In 2022, U.S. News & World Report once again ranked Seattle Children’s among the nation’s best children’s hospitals – for the 30th year in a row. For more than a decade, Seattle Children’s has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, and classified among America’s best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

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