Supplier Technical Manager

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

The Devices organization at Roku is responsible for products and partnerships that lead to continued account acquisition. Our business is fast paced, requiring the ability to work autonomously with minimal supervision in an ever-changing environment. The right mix of organizational and communication skills will be the key to success. Attention to detail and a proven ability to manage priorities are also essential.

About the role

Roku Product Operations is seeking a Supplier Technical Manager (STM) to ensure our factory production meetings our rigorous standards. As a key individual contributor (IC) you will be integral in leading Roku’s technical team in assessing suppliers’ technical capabilities, driving factory optimizations and ensuring our products meet quality, cost and program schedules. A successful STM is a curious and process-oriented engineer, detail oriented, highly communicative and thrives in being hand-on with suppliers to solve tough problems across Roku’s first party Players (STB), Televisions, Audio, IoT and Remote product lines.

What you will be doing

• Act as the lead technical program manager for factories and/or product lines across Asia-based supply chain.
• Highlight and drive closure of technical issues related to SMT, FATP, and/or post-launch fixes to ensure factory production quality. Ensure proper tracking, reporting & communications highlighting issues, impacts to supply and/or costs, RCCA and timelines to closure.
• Be the critical link between the manufacturing sites, internal partners and Engineering teams for factory and product related issues. Manage technical oversight for end-to-end lifecycle (NPI, Sustaining & EOL).
• Lead process optimization efforts across supply chain to drive efficiency & cost savings efforts while maintaining product quality.
• Performs and implements the strategic direction, goals, objectives and ensuring KPIs in place with suppliers to ensure proper data available to make timeline decisions.
• Drive the use of statistical tools and methods within supplier facilities including statistical process control, capability analysis, gage repeatability & reproducibility (GR&R), and design of experiments (DOE)

We're excited if you have

• Demonstrated technical skills and experience, preferably wearable device, smart phone, personal computer, consumer electronics, networking or other technology-based industry sector, including a detailed understanding of final assembly, test, pack and SMT processes.
• Understanding of both ME and EE including RF/wireless technology of the product, able to deeply discuss technical issues with engineering teams like IE, ME, EE, TE, AME, etc.
• Dedicated in using process driven and analytical approaches to problem-solving like Six Sigma, 8D, FMEA, etc.
• Bottom line project management experience including planning, cost management and delivery.
• Proven strong communication skills, with the ability to drive closure to issues in a dynamic environment.
• Excellent problem solver, using structured problem solving methodology to assign root cause, plus develop and implement corrective and preventative actions.
• Creates formal networks involving coordination among groups.
• Good spoken and written English with proficient Mandarin.
• Direct experience of working with product design, ME/AME design team a plus.
• Experience in RF & wireless technology in factory environment is desired.
• Overseas working experience a plus.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.