Sr. Director, Key Account Management - Bilingual (Mandarin/English)

Job Description

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com . As the Senior Director of Account Management, you are pivotal in nurturing the relationship with one of Spreetail's largest strategic accounts. This role requires a hands-on approach, with a significant emphasis on operational expertise and a deep understanding of e-commerce and Chinese business culture. You will work closely with our strategic account, ensuring that we exceed their expectations through meticulous attention to operational details and strategic insights.

How you will achieve success:

• Strategic Account Support : Provide dedicated support to one of our largest strategic accounts, focusing on operational excellence and strategic growth of the e-commerce fulfillment business. Your bilingual skills in Mandarin and English are crucial for seamless communication and understanding the nuances of our brand's needs and expectations.
• Operational Expertise : Dive deep into the operational aspects of the account, identifying areas for improvement in delivery speed and accuracy, inventory management, and customer satisfaction. Use your extensive knowledge in e-commerce operations to resolve problems and optimize processes. Insight and Analysis : Utilize your analytical skills to scrutinize data, understand trends, and forecast potential challenges and opportunities. Your ability to dissect numbers and propose actionable solutions will be key in driving the account's success.
• Weekly Business Review : Lead a weekly business review with the brand, covering key performance indicators and operational issues. Your ability to present data and offer solutions in a clear and concise manner, as well as solicit feedback, is critical to build collaboration and trust.
• Cultural Understanding and Relationship Building : Leverage your understanding of Chinese business culture to foster strong relationships with the brand. Your bilingual ability enables effective communication, ensuring that strategic plans are aligned and expectations are met.
• Strategic Planning : Craft and execute a comprehensive strategy that aligns with the brand's long-term goals. Your work will directly contribute to the brand's growth, operational efficiency, and market positioning. Brand Experience : You create a positive, engaging, and memorable brand experience for every customer, 24/7. You go over and beyond to solve problems, innovate, and collaborate for the brand's value.

What experiences will help you in this role:

• Bilingual proficiency in Mandarin and English, with strong communication and translation skills and an advanced degree in Business, Finance, Project Management, or a related field.
• Deep knowledge and hands-on experience in e-commerce operations with an understanding of Chinese business culture and a proven ability to analyze data, identify issues, and implement solutions in a fast-paced environment.
• At least 6 years of experience in a role with significant supply chain operations responsibilities, preferably in e-commerce, 3PL, or a related field.
• Experience with large, strategic account management, especially in a cross-cultural context.
• Background in logistics, supply chain management, or related operational areas.

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply! Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings. What you can expect from us: • The flexibility to take care of yourself. Spreetailers operate in a relationship and experience-driven work culture that promotes results and encourages taking time off when needed. Salaried team members enjoy untracked PTO and hourly team members earn 20 PTO days per year. • We believe in celebrating your accomplishments. Each year is a new milestone with the opportunity to receive special gifts, Spreetail Swag Store credit, or donate to a nonprofit of your choice. • We’ll take care of you and your family. Spreetail will cover 100% of health insurance premiums for you and 50% for your partner and dependents included on the plan, as well as support your growing family with paid time off . • The opportunity to revolutionize your community. With two Volunteer Weeks and 24 hours of paid Community Time Off every year, we encourage team members to give back and make a social impact. Learn more about our full benefits package including parental leave, domestic partner coverage, unit appreciation rights, and more. Equal Opportunity Employer At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed. Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. #LI-Hybrid Apply for this job