Technical Support Engineer

Job Description

Imperva is a multi-billion-dollar cybersecurity company, protecting the world’s largest organizations from cyber-attacks. We work in a Hybrid Model from home and from the office (Tel Aviv) and We have been recognized as one of the Best 50 high-tech companies to work for in Israel 2023 by Dun & Bradstreet! Duns10-Imperva

We're looking for Technical Support Engineer as part of the Support Team, based at our technically advanced R&D Center located in Tel Aviv. As a member of the world wide support team, the Technical Support Engineer will provide product support services to Imperva’s customers and prospects. Requirements:

• Minimum 3 years of experience in one of the following fields:
• Technical Support
• Networking
• Excellent communication (written and verbal) and interpersonal skills - English
• Excellent analytical and problem solving skills with a strong sense of customer commitment
• Solid understanding in networking (e.g. TCP/IP, routing protocols)
• Hands-on experience with Traffic Analysis (Wireshark/tcp dump)
• Good understanding of computer systems and other tech products
• Experience in working with Worldwide customers- Advantage
• Experience as TAM and\or technically managing high profile accounts\customers- Advantage

Hands-on experience with:

• HTTP protocol
• Various SQL Databases (such as Oracle and MSSQL)
• Unix-like operating systems
• Virtual and/or Cloud based Environments (such as VMWare and AWS\Azure)
• Installation, configuration and maintenance of Web Servers such as IIS / Apache
• Load Balancers, Application / Network Firewalls, and similar technologies
• Knowledge in SSL and PKI fields
• Advanced certifications such as CISSP/CCNP/DBA etc.
• Degree in Computer Science or related field

Must Be:

• Team player and positive personality person
• Enthusiastic about problem solving
• Coachable and open to learn from feedback
• Eager to learn new technologies
• Fast thinker
• Analytical thinker
• Self-learner, Autodidact
• Striving for excellence

Legal Notice: Imperva is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law. #LI-VA1