Quality Specialist - German Speaking

Job Description

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations. About the job: As the Quality Specialist, Financial Institutions Operations and Test Accounts Management for Open Banking Connectivity Operations, you will maintain relationships with other financial institutions and local financial supervisory authorities. You will manage test accounts and ensure their full availability and functionality, process of communicating and billing with test accounts holders. This role can be based in Munich, Gießen and Berlin.

What you will do:

• Develop and maintain strong relationships with other financial institutions and local financial supervisory authorities, particularly in regards to the banking and payments space.
• Coordinate with various internal teams to support by communicating with financial institutions to address and resolve issues. Draft reports and communicate with financial supervisory authorities.
• Understand and convey complex technical concepts in simple, compelling ways and actively cultivate persuasive arguments and iterating messaging.
• Manage test accounts and ensure their full availability and functionality, process of communicating and billing with test accounts holders.

Who you are:

• You are passionate about your job and perform well in a fast-paced working environment.
• You have a customer obsessed mindset, are proactive, relish problem-solving and challenging the status quo as well have the ability to think creatively and love the satisfaction of brilliant execution.
• 1 - 2 years working experience in communications, preferably in a technology-driven working environment.
• Experience working in an evolving regulatory environment is a plus.
• Experience with banking or payment services and systems is considered highly advantageous.
• Excellent written and verbal communication skills in English and German.
• Enjoy collaborating with cross-functional teams. Ability to build and maintain relationships both internally and externally.
• Well-organized and ability to plan and execute on multiple projects or tasks simultaneously.

What we offer: Diversity & Community With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success. Ownership & Impact Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space. Trust & Collaboration Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together. If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success. At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!  Challenges & Rewards We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered. About Klarna Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application. Apply for this job