The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment. You will advocate Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and empathy to meet their customers’ business challenges through the use of data and analytics at scale.
Customer Success Managers work with many of our customers, who rank among the best and largest in their industry, including leading Financial Services, Healthcare, Manufacturing, Media & Entertainment, Technology, Telco, Retail, Travel & Transportation and Major Government entities.
Our Customer Success Manager will operate as a trusted advisor focused on ensuring the customer gets access to the best knowledge of our solutions, architectures, technical detail, and delivery know how, that will ensure their success. The Customer Success Manager establishes and enhances customer relationships that promote retention and loyalty and provides technical expertise and a link to Teradata experts to assist customers in getting value out of their investment in Teradata.
Responsibilities
Key Qualifications
A successful candidate should be a results-oriented strategic thinker with a proven track record of long-range planning. A self-starter, who is creative and driven and has strong communication and presentation skills. The candidate must possess the ability to lead, advise and advocate for customers, the internal team and previous experience selling data and analytic solutions is desirable. The candidate will need to be successful in collaborating across a matrixed environment. The ideal candidate should be innovative and skilled at seizing opportunities and transforming strategy into results. The candidate should also have a strong executive presence and ability to positively present themselves and the Teradata value proposition to customers, prospects, and internal leadership.
Work Environment
We encourage flexible working that will allow you to work from the Teradata office, customer site and working remotely from your home office, subject to the business needs. This role will require up to 25% domestic and international travel.
Teradata is not your average place to work: we are inspiring and passionate people with a dynamic, relaxed and collaborative culture. This is your chance for you to join an organization with ambitious growth targets, where you can make your mark and shape the future.
About Teradata
Teradata offers analytic data platforms, applications, and services for data warehousing and analytic technologies.
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