Japan, Office Manager

Job Description

Based in Tokyo, Japan

Flatiron Health K.K. is looking for a full time Office Assistant/Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here’s what you need to know about the role, our team and why Flatiron Health is the right next step in your career.

Who We Are

Flatiron Health is a leading healthcare technology company with a mission to learn from the experience of every cancer patient. Flatiron was acquired for $1.9B in 2018, making it one of the largest technology exits in the space, and remains an independent subsidiary of the largest oncology drug developer, the Roche Group. Flatiron is building a connected technology platform that enables the development of actionable insights that can help cancer care providers and researchers learn from every patient’s experience. Our 1,000 employees and 1,500 part-time data abstractors represent a diverse group of leaders from across industries, including oncologists and nurses, data scientists, engineers, researchers and many more.

Flatiron Health was founded in the United States but is working to expand its mission globally. Flatiron has prioritized Japan to be our first international market in Asia, and established a Flatiron Health K.K. subsidiary in fall 2020. Within the overall company, Flatiron Health K.K. is a small and growing team focused on transforming the use of healthcare data and improving outcomes of Japanese patients.

What You'll Do

Flatiron will be standing up its first office in Japan (Tokyo) in Fall 2021. In this role, you’ll serve as the primary point of contact for office and administrative activities for Flatiron’s small but growing team and new office. We’re looking for a team member with superior organization and communication skills, an entrepreneurial spirit, strong discretion and a desire to work in a fast paced, startup environment.

Reporting to the Head of Business in Japan you’ll be the face of Flatiron for office guests and also operate behind the scenes, collaborating closely with corporate teams at Headquarters as well as external partners, to keep Flatiron K.K. running smoothly.

• Own reception at Flatiron’s new office in Tokyo (444m2, ~6 employees) when it opens this fall - greeting candidates and external guests, coordinating with building security systems for access, and answering general inquiries from employees and visitors
• Partner with Office Operations at Flatiron Headquarters (NYC) to maintain and update detailed and accurate security records
• Manage and respond to requests from employees, focusing on solving problems in a timely manner and deliver best in class customer service
• Partner with the Recruiting team to coordinate onsite interviews, including scheduling, room booking and ensuring candidates have an exceptional onsite experience.
• Accept deliveries, coordinate shipping/receiving, food & beverage services on site, and other ad hoc projects, oversee repairs and maintenance.
• Manage office vendors including budget management, owning the vendor procurement and insurance processes, and maintaining vendor relationships
• Work cross-functionally with corporate teams at Headquarters (e.g., HR, Legal, Finance) to coordinate and streamline local activities including employee onboarding, local administrative filings, procurement and internal communications/events.

Who You Are

You're a resourceful and agile team player with years experience working as part of an Office or HR team. You’re collaborative, adaptable and comfortable with ambiguity. You’re a kind and collaborative problem-solver who thrives in a fast paced environment, and working with cross-functional teams across the globe.

• You have strong organizational skills and a customer service mentality. You can build rapport with teammates, internal stakeholders, managers, and employees.
• You have excellent written and verbal communication skills and are comfortable communicating with various cross-functional teams.
• You can maintain highest standard of confidentiality, discretion, and professionalism
• You thrive on organization and attention to detail; this role requires the ability to document and follow specific processes and steps within specific timeframes.
• You have the ability to think on your feet, change or adapt to any ambiguous situation and make on-the-spot decisions without sacrificing attention to detail
• You can balance multiple priorities and keep stakeholders informed so expectations on timelines are met.

If this sounds like you, you'll fit right in at Flatiron.

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, product teams, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

Flatiron is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, citizenship, age, mental/physical disability, medical condition, marital status, family status, pregnancy/maternity, child-care or family-care provider status, veteran status, or any other characteristic protected by law.