Account Manager For Ticket Services

Job Description

ACCOUNT MANAGER FOR TICKET SERVICES

Req #: 234239 Department: INTERCOLLEGIATE ATHLETICS Job Location: Seattle Campus Posting Date: 05/16/2024 Closing Info: Closes On 05/30/2024 Salary: $3,477 - $4,299 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
Washington Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of growth mindset, committed service, humility and grit, the Huskies choose to lead by example. All Husky Athletics staff make an IMPACT by committing to creating a purpose driven culture that impacts students and our greater community. We engage in GROWTH through dynamic conversations, embracing creativity, and recognizing that every challenge represents an opportunity to learn. We are a COMMUNITY who strive to create experiences for our stakeholders every single day. At our core is the belief that INCLUSION means creating spaces and places that reflect equity, advocacy and belonging for all.
With over 650 student-athletes participating in UW's 22 sports programs, the department of Intercollegiate Athletics is committed to providing student-athletes with the ability to compete for national and conference championships while working toward a degree from one of the world's leading public research universities.
For more detailed information, please visit our Washington Athletics Candidate Dashboard.
Reports to the Assistant Director of Customer Retention & Engagement.
POSITION PURPOSE
The University of Washington is searching for a highly motivated and passionate candidate to join our Husky Season Ticket Services team. Ideal candidates will be passionate about their work, provide great customer service, and have a passion for athletics. Candidates will use their expertise in both service and sales, to build relationships with all of our core season ticket holders. This position will also come with a great deal of exposure to and engagement with our donors, alumni, and dedicated UW Husky fans.
At the University of Washington, we take great pride in what we do and care about our people - it is a key component to our success. When recruiting individuals to come work at the University of Washington, we are not only looking for a great candidate, we are looking for those who embody our four (4) core values of growth mindset, committed service, humility and grit. Additionally, we are looking for individuals who want to learn, grow, and have a desire to be great! Our plan is to surround each other with supreme talent so we all can become better at our jobs and provide first rate experiences for our student-athletes and our amazing Husky fans!
DUTIES AND RESPONSIBILITIES
Customer Service

The Account Manager will be challenged to strengthen engagement and involvement of each assigned account portfolio through in-person, phone, digital, and electronic communications with the goal of delivering superior levels of customer service to all UW Season Ticket Holders consistently throughout the year. They will develop relationships with both current and new account holders in order to provide a first-class experience.
Revenue Generation

The Account Manager will actively reach out to season ticket holders to collect renewal payments and donations, upgrade seat locations, and add on amenities for Football, Men’s Basketball, Women’s Basketball, Volleyball, Baseball, and Softball season ticket accounts. Add on amenities include invitations to open practices, events such as the annual Spring Preview, or access to our basketball Back Court Club. The Account Manager will process cash, check, and credit card transactions, and will monitor their monthly progress to meet or exceed yearly renewal revenue goals and annual new business revenue goals.
Events

Organize and implement outreach of UW Athletics season ticket holder special events. Engage account holders with enrollment, troubleshoot customer issues such as account log-in issues, requests to reprint tickets, or assistance with forwarding tickets and positively and proactively interact with event attendees. The Account Manager will manage the attendee experience and track in-person touchpoints during events, assist in set up and take down prior to and after events, and report and debrief post-event wrap-ups.
Account Outreach

The Account Manager must track and report all outreach efforts and task activity outcomes using the SalesForce account management tools, Paciolan ticket management, and salesloft. Tracked items include phone calls, email correspondence, in-person interactions, etc.
Collaboration

The Account Manager must participate and contribute to our weekly team meetings or training sessions while continually evaluating ways we can improve our services to our fans. The Account Manager should provide input to our team’s business strategies in an effort to not only improve the current fan experience but increase our new fan exposure. This position will contribute in a positive manner to not only the team but the entire athletic department.
MINIMUM REQUIREMENTS

High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.
ADDITIONAL REQUIREMENTS

Must have a minimum of one-year experience in sales or service in a similar or related industry and be a proven problem-solver.

Applicants must possess a working knowledge and hands-on experience with CRM solutions like MS Dynamics, Salesforce, or Paciolan.

Familiarity with Microsoft Office programs (Excel, Word, PowerPoint, and Outlook).

Strong sense of time management with an ability to work independently, as well as, collaboratively as part of a team needed.

Ability to handle a heavy workload but be able to adapt quickly to an always changing industry.

Extremely strong communication skills and a customer-focused outlook are essential to success in this position.
DESIRED QUALIFICATIONS

Bachelor’s Degree, preferably in Business, Marketing, Sports Management, or related field.
CONDITIONS OF EMPLOYMENT

Must be available to work non-traditional hours during evenings and weekends as needed for games and special events.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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