Sr. Technical Analyst, UNIX-AIX

Job Description

Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Sr. Technical Analyst, UNIX-AIX

Job Description

Job Title: Sr. Technical Analyst, UNIX-AIX

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What is the opportunity?

The UNIX-AIX L1 Operations Team is a major component within RBC’s Global Hosting Services. We provide front line 24x7 support for RBC’s IBM Pseries deployments globally, making every effort to provide a stable and secure environment for our client applications to operate.

What will you do?

• This position requires working shifts including days/evening/nights and weekends.
• Support 1500+ AIX installs globally.
• Maintain a very good operational knowledge of the RBC certified tools required to support the systems, subsystems and support products.
• Work closely with team members in an ever evolving and expanding environment.
• Develop and maintain the necessary skills to support new technology being implemented into the area
• Provide technical support for problem analysis/determination to ensure affected components are promptly restored to service & ensures appropriate follow up.
• Review changes prior to implementation to ensure these will not interfere with service levels
• Participates in the evaluation of new technology via Monthly MPLANS
• Ensures that applications use proper technology and abide by within RBC’s strategic goals.
• Maintains an excellent understanding of RBC technology

What do you need to succeed?
Must-have

• Minimum 3 years in AIX/UNIX operational support roles.
• Advanced knowledge of IBM’s PSERIES hardware and HMC strategies.
• Advanced knowledge of AIX operating systems
• Unix Shell Scripting
• Ansible automation experience
• Performance Troubleshooting (cacti, prognosis, ganglia, grafana, grafite)
• NAS/SAN Disk experience
• Advanced skills in computing
• Ability and desire to learn
• Post-secondary school education, prefer BA/B.Sc.

Nice-to-have

• Experience with databases ; Oracle, Oracle RAC, DB2, Sybase
• KSH programming
• Networking topology
• Networker/TSM
• Pagerduty and ServiceNow
• NLYTE

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement
• A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition
• Leaders who support your development
• A dynamic, collaborative, and high-performing team
• Opportunities to do challenging work and grow your career
• Work-life integration

Job Summary

The Senior AIX Technical Analyst position is responsible for the day to day operations of RBC’s AIX estate worldwide. Change and event management will be top priority as well as liaising with clients during troubleshooting sessions. This L1 position will be responsible for managing vendor engagements for Operating System problems and queries while keeping our L2 and senior management teams up to date on all priority issues. The senior TSA is the first line of client contact and is responsible to ensure that all workflows are completed in an efficient and timely manner.

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-07-28-07:00

Application Deadline:

2022-09-02-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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