Business Intelligence Support Analyst

Job Description

Job Summary

The Business Intelligence Support Analyst is responsible for supporting our established PowerBI-based self-service data platforms: Elixir, Athena, NEMA and NAS & MCO Analytics Dashboard. As a critical member of the business analytics team, this role will manage incoming internal customer requests for dashboard access, PowerBI navigation assistance and general & technical troubleshooting. By providing Tier I,Tier II, and Tier III support, this role will seek to delight internal customers by providing responsive solutions that maximize the usage of our data platforms.

Job Responsibilities

Essential functions of this role include:

• Use Office 365 Tools to create a standardized support channel for receiving internal customer support issues related to self-service analytics platform.
• Provide Tier I (system access requests, PowerBI interface questions), Tier II (general PowerBI/Excel report troubleshooting) and Tier III (troubleshooting analytics data pipeline) support and support escalation to Sr. Business Analysts and Program owners as required.
• Review workspace health and if required, manually trigger failed dataflow and dataset refreshes in order to ensure data is up to date.
• Support User Acceptance Testing (UAT) for all new and enhanced data products (reports, data models, ETL process, etc.)
• Collaborate with other members of the Business Analytics team to champion best practices and eliminate redundancies.
• Fully understand the data and KPIs across all analytics tools supported by the Business Analytics Team
• Actively engage all end users to grow the use of analytics and promote digital mindset across North American Sales and Marketing and Commercial Operations organizations
• Contribute meaningful improvements to the user experience by enhancing existing user engagement tools, data visualizations, and report performance optimizations with the platform owner.

#LI-SL4

Education level required

• Bachelor’s degree from an accredited institution.

Years and area of experience required

• 3 years of experience working in analytics, business intelligence, data engineering or related STEM fields

Technical knowledge

• Experience with various relational databases or data warehouses
• Proficient with the following languages; DAX, M, and SQL
• Understanding of data modeling techniques
• Demonstrated ability to navigate a modern Business Intelligence Suite (Microsoft Power BI + Azure is preferred)
• Capable of developing solutions that utilize Office 365 applications including Power Automate and Power Apps

Soft skills

• Strong communication skills (english written and verbal)
• Accountable and ability to work independently
• Ability to pivot between tasks and projects quickly based on prioritization, passion for continuous improvement
• Innovative thinker, service mindset, learner mindset

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Information Technology

Region: Latin America
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time