Risk Operations Analyst

Job Description

The Safety & Risk Operations team is looking for an experienced professional to join our global Partner Risk Operations team with a focus on financial partner engagement and reporting for North America. In this role, you will execute operational processes and scale programs required to comply with financial partner and regulatory requirements, including those of card networks and global financial institutions while devising growth-friendly solutions that reduce Stripe’s overall risk exposure in the region.

Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Billions of dollars are processed by Stripe each year and the Compliance Operations team works to ensure that exposure is minimized while facilitating partner and company growth.

We are looking for someone passionate about compliance, the payments ecosystem, educating other Stripes in a complex area of risk, naturally curious and has a strong desire to challenge the status quo. This person will work alongside a global team of analysts and build cross functional partnerships with Risk Partnerships & Strategy, Legal, Engineering, Sales, Treasury, Vendor management and more.

You Will:

• Liaise between financial partners and a variety of Stripe merchants, from successful venture-backed startups to well established institutions;
• Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses to stakeholders
• Own various operational processes that the team performs such as handling urgent risk-related escalations from internals or financial partners and producing routine internal and external reporting
• Utilize analytics to optimize strategies which can be enforced across Stripes portfolio
• Maintain regular communication with our cross-functional stakeholders, setting up recurring business meetings as necessary
• Assist with the coordination of regulatory exams, financial partner audits, or internal business unit assessments
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
• Participate in weekly, monthly, quarterly, and annual business reviews for the Partner Risk Operations team

We’re looking for someone who has:

• 4+ years of relevant experience within risk operations, payment operations and/or the regulatory environment for financial institutions in North America
• Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them
• The ability to think creatively and consider problems from a customer perspective while being pragmatic and solutions oriented when solving them
• Experience navigating complexity and ambiguity, with an ability to manage multiple competing priorities
• Excellent collaboration and communication skills, with an ability to effectively partner with cross-functional stakeholders

Nice to haves:

• Understanding of card network rules
• Proficiency in SQL or other data analysis tools
• Experience creating and delivering reporting
• Experience working with a global team

You should include these in your application:

• Your resume and/or LinkedIn profile