Sr. Business Analyst (Tableau)

Job Description

Our Mission and Opportunity Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families. Our Team We are a highly distributed team supporting fully remote employees across every time zone in the US. We also have hubs in Austin, Denver, and San Francisco. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. This Role Brightwheel is seeking a talented Sr. Business Analyst with a strong Tableau background to join our Data and Analytics team and take on a mission to analyze and investigate data, revealing patterns and generating insights throughout the business. This role will empower the organization by uncovering strategic insights, automating and refining reporting and dashboards, and utilizing data analysis and data storytelling to create a fact-based culture for all brightwheelers. The ideal candidate is a hands-on analytics professional who is excited to tackle the challenges that come with performing analytics and creating visualizations on large volumes of diverse data in a complex business environment. A key objective of this role is for you to help the organization make the most out of our Tableau environment, providing analysis, design, and insights for the team while building an inviting and reliable enterprise-level analytics platform used by decision-makers at all levels of the organization. You’ll deliver ongoing insights to the business while gaining invaluable experience in a position with significant responsibility and interaction with diverse business partners.

What You’ll Do

• Oversee our Tableau environment and be responsible for managing licenses and security, release management, troubleshooting, and general systems maintenance
• Lead dashboard design processes with a close eye on industry best practices and own rollouts from development to production across different business areas
• Collaborate with cross-functional teams to build scalable reports, dashboards, and workbenches, from gathering requirements to creating and executing project plans
• Create functional & technical documentation related to our analytics solutions, training and supporting end-users across the organization
• Conduct analyses and share data-driven insights by synthesizing the impact of initiatives led by project teams

Minimum Requirements

• Analytical mindset with demonstrated ability to work through complex, ambiguous problems using data
• Proficiency in SQL and familiarity with data modeling, data warehousing, and advanced analytics
• 3-5 years of work experience in Tableau, performing administrative tasks, as well as designing and developing dashboards
• Experience managing the life-cycle of Tableau dashboards, from gathering business requirements to writing technical specifications, prototyping, developing, quality testing, user acceptance testing, roll-out, and post-launch enhancements implementation
• Demonstrated ability to design engaging and interactive business insights dashboards using Tableau and experience on data visualization best practices, with a focus on enhancing user interaction and experience
• Growth mindset and a strong desire to learn — high level of intellectual curiosity and eagerness to dive into new problems and domains
• Proven ability to work cross-functionally, building and maintaining relationships with internal stakeholders
• Strong communication skills: ability to effectively communicate technical information through different instruments (docs, knowledge posts, dashboards, etc.) to a variety of audiences
• Demonstrated ability to work independently and prioritize multiple projects and systems in a fast-paced team environment with time pressures

Preferred Qualifications

• Degree in a STEM area
• Knowledge of B2B SaaS funnel metrics, including modeling and analyzing metrics such as customer acquisition, activation, conversion, and retention
• Experience with DBT and Git
• Familiarity with AWS ecosystem and Redshift
• Familiarity with event tracking, related tools, and reporting

Brightwheel is proud to celebrate diversity and is committed to building an inclusive workplace regardless of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Apply for this job