Product Specialist (JR1027506)

Job Description

Company Description

Broadridge Financial Solutions, Inc. (BR) , a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Job Description

The Product Specialist is part of the Center of Excellence team and will act as liaison among the clients, business units and development staff. The Product Specialist role is responsible for providing product support directly to external Broadridge clients and internal business units. The role involves investigate, research, document, respond, and provide timely status and resolution to all incoming inquiries from clients via email, Track remedy ticket submissions and phone calls. The Product Specialist is expected to be able to communicate effectively with personnel in the Product and Development Departments as needed in the course of resolving issues or having development requests entered.
In this role you can be expected to participate in special projects and initiatives, new product roll-outs, and training. In addition, the Product Specialist is expected to seek out the guidance or escalate issues to Senior Management when an impasse is reached on researching individual customer product issues and queries.

• RESPONSIBILITIES
• -Provide direct application support on BPS Order Management Suite of products on reported issues and inquiries.
• -Work closely with external and internal clients to provide expertise and understanding by answering and resolving daily inquiries.
• -Assist clients by researching system problems and finding practical solutions to meet their requirements
• -Work effectively in a team environment and provide assistance as directed in resolution of production issues impacting clients
• -Determine appropriate action to resolve the issue and forward recommendations both internally as well as to the clients for response.

-Work with other Product, Development and QA teams to ensure accuracy of all changes

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected]

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