Application Support Senior Manager (VP level)

Job Description

Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Established in Singapore since 1902, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance in Singapore.

Citi is an equal opportunity employer.

Team/Function Overview

Citi technology are seeking a highly motivated front office IT professional to lead our Production Services function support group in Belfast.

The MSST Risk Services and Margin team is responsible for the production environment for a wide range of applications ranging from Margin Valuations and processing, Cloud computing, Data repository technologies, to Risk and PNL consolidation, providing application support for multiple lines of business within Markets.

Role / Position Overview

We are searching for a highly motivated and enthusiastic person who will lead the NAM MSST Risk Services and Margin functions for multiple lines of businesses. We work in partnership with business and technology running the application production platform, providing quick resolutions to their issues, drive stability, efficiency and effectiveness improvements to help us and the business succeed.

The role will entail matrix people management, working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions

You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity.

You will be working closely with your counterparts in India, Singapore, Shanghai, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Key Responsibilities:

• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Communicate effectively with operations and technology partners on a regional or global basis.
• Working closely as a trusted partner for senior business heads
• Be involved in people development and deputize for the regional support manager

Development Value:

• Citi established the regional Operations and Technology Centre in Belfast and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career.
• You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
• You will gain people management experience, working closely with your team on their career development.
• Work-Life Balance - At Citi, we offer flexible work plans which give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours.

Knowledge/Experience:

• Min 5 yrs of experience with application support is critical
• 3 yrs of experience with people management is preferred, but not essential.
• Good interpersonal and communication skills, great teammate
• UNIX (AIX/Linux) knowledge and practical usage.
• Databases - Oracle, Microsoft SQL.
• Knowledge on Geneos ITRS monitoring would be an added advantage

• Bachelor's Degree or equivalent

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

-------------------------------------------------

------------------------------------------------------

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ('Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the 'EEO is the Law' poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.