CS - General Sales Support

Job Description

Job Title

Job Description

We challenge you to

Be an expert in administrative tasks for our Customer Service team and become the Service Commercial nexus with all other support areas.

In this role, you have the opportunity to

Provide administrative support to local Customer Service (CS) Account Manager, to comply with the objectives of the Customer Service area and the rest of the areas involved.

You are responsible for

• Send Time & Material (T&M) quotes to the client, confirm that it has been received, follow up the client until T&M approval, coordinate the Service once received Purchase order / acceptance of the quote, make escalations to the CS Account Manager about discounts, payment in fees, approval exceptions, etc., keep control of the status of the quotes.
• Request the creation of new customers and credit line to Global Business Service (GBS) area and Credit department, request purchase orders from customers, request billing, credit and debit notes from CS to GBS, dispatch physical invoices and documentation to customers, take charge of resolving disputes, keep track of billing and invoice dispatch.
• Request and send warranty certificates to clients, prepare tendering documents and obtaining signatures, uploading to the tendering portal documentation, obtaining the required signatures, sending to notary and physical dispatch of contract to the client, monitoring of contract signature by the client and contract physical and digital storage.
• Preparation of weekly KPIs reports, Customer Relationship Management (CRM)
• Remote support to external and internal customers, support to the CS Operations department (Planners, Field Service Engineers, CS Specialist), participate in Supply Chain meetings.

To succeed in this role, you should have the following skills and experience

• University degree in administrative career or similar
• At least 2 years of work experience in administrative/operative roles
• Excellent use of MS Office, Excel in particular.
• Work planning and organization, attention to detail, teamwork, autonomy.
• Intermediate/Advanced English written and spoken.

This role is located at Santiago de Chile, Chile.

Philips is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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