SBG Programs & Customer Experience Lead

Job Description

Back to all jobs Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started. We are looking for an experienced marketer to develop, drive and manage our Programs and Customer Experience for small businesses for the EMEA region. You’ll be tasked with a range of responsibilities, all with the goals of engaging, educating and inspiring SMBs to grow their business with Facebook. The successful candidate will be a collaborative, creative, and operationally-savvy marketer with a mindset that is both strategic and creative. A self-starter who thrives in a fast-paced environment, with a strong work ethic and a genuine passion for digital marketing, building experiences and working with small and medium businesses to help them grow and prosper. This position is a 12 month STE contract based in our Dublin office. RESPONSIBILITIES

• Develop and scale the Go To Market framework for EMEA In Person Training Programs, collaborating with wider team to activate in market.
• Own the SMB Customer Journey for EMEA across all touchpoints online and in person, driving an insights led approach to engage and retarget audiences across channels
• Manage customer experience and content strategy across Facebook owned channels
• Define and implement solutions to drive greater reach, awareness and engagement for the Boost with Facebook Program.
• Act as brand guardian for Boost with Facebook Program in EMEA through all activations.
• Measure the impact and ROI of marketing programmes.
• Partner with global and cross functional teams to define the strategy and deliver against business goals.

MINIMUM QUALIFICATIONS

• 10+ years experience in a marketing role
• Strategic thinker with experience developing marketing campaigns and measuring impact.
• Strong understanding of digital marketing, experiential and brand strategy.
• Experience bringing new ideas to market and scaling for maximum impact.
• Proven experience working across various levels of the organisation while building trust and fostering collaboration with stakeholders.
• Strong creative problem solver, track record of moving fast and working under pressure, with tight deadlines. Excellent eye for detail.
• Strong verbal and written communication skills.
• Team player. Ability to multi-task and take the lead on several projects simultaneously.
• Passion for/knowledge of SMB market and insights.
• Expert in operational efficiency for tools and processes along with managing budgets.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] . APPLY