Service Desk Support Specialist - Frankfort, KY

Job Description

Req ID: 69031

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Service Desk Support Specialist - Frankfort, KY to join our team in Frankfort , Kentucky (US-KY) , United States (US) .

We have a position open for an IT Service Desk Support in Frankfort, KY. The chosen candidate will join a team of IT professionals assisting with various client IT issues.

• Reliable attendance
• Customer services skills and temperament
  • No coarse, abrasive or condescending language used over the phone
  • No argumentative demeanor
  • Takes ownership, not defensive about blame
  • Empathetic
  • Patient with upset and/or angry customers
  • Analytical
  • Problem solver (troubleshooting skills)
  • Trainable
  • Self-starting and Initiative
  • Able to simplify explanations so that the customer understands
• Experience in customer service oriented workplace
• IT experience and knowledge in the following.
  • Desktop Support (Onsite and remote)
  • Windows 7 and 10 Operating System.
  • Entry level networking experience
  • General Server/NAS knowledge
  • Office Suite (particularly Outlook 2013 or higher)
  • Application knowledge (adobe, java, etc.)
• Experience in phone center and/or helpdesk work
• ITIL experience/familiarity preferred
• Experience working in a lively and ever changing environment (adaptability)
• Experience working with, and as an active part of, a lively team (team player)
• Multi-tasking ability
• Strong documentation skills (clear, concise)
• Experience with Active Directory (our most used tool)
• Experience with ticket tracking tools
• Experience with remote support or desktop support

Basic Qualifications:

2 years of IT experience as a Helpdesk or Desktop technician with vast experience providing desktop support duties with extensive troubleshooting skills.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.