Lead Project Manager

Job Description

About CenturyLink
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

The UCC Implementation Project Manager has a full competency on systems, advance technical competency on products/network, advanced consultative skills, sales/management background. Responsible for implementing enterprise level/complex solutions for UCC customers. With direction, leads implementation project team including customer contacts with regards to account set up, branding, customization, and number ordering, and capacity assurance.

• Effectively uses internal systems and tools to manage setup and branding of all product features and configuration of capabilities. Requires detailed knowledge of unique internally designed tools, and excellent attention to details to avoid negative impacts or omissions.
• Manages the weekly implementation meetings and onboarding of customer solutions, using Microsoft Project and/or a project activity log, to fully implement and customize solutions per customer requirements. Includes Audio, Web, Video and On-Net network solutions. Includes managing projects for new customers and enhancements/changes for existing customers to maximize revenue.
• Quality checks requirements, places orders, and configures third party services (i.e. WebEx, Cisco Call Licenses, WebEx Advanced Services (SSO, Calendar Connector, Directory Connector, etc.), Blue Jeans, Hosted Skype for Business, etc. Manages frequent updates and termination of same services.
• Provides consultation on solution options to sales staff and customers. Must continually enhance level of knowledge with constantly developing products. Serves as liaison with internal resources to facilitate technical designs/communications to implement the most efficient and cost-effective solutions for CenturyLink and customers. Develops, documents, and communicates processes for team effectiveness as well as Sales staff and customers.
• Participates on product development teams to ensure customer provisioning requirements, processes and internal system integration limitations/requirements are accommodated in the new product development projects. Provides expertise to design workable solutions for internal and external customers. Also acts as a liaison to Product Management and Sales Engineering for development of existing product enhancements.
• Investigates customer issues to determine root cause being production flaws or configuration settings. Communicates with internal resources, Sales, and customers directly.

• Sales, Account Management, Customer Technical Support, and or Project Management experience. Minimum 3 years’ experience with UCC Services, thorough knowledge of CenturyLink UCC service offerings and Cisco UCC products. Skype for Business also a plus.
• Familiarity with CenturyLink UCC functional area processes.
• Working knowledge of Cisco WebEx, WebEx Calling, other Cisco UCC products
• Knowledge of IPVPN, VoIP, and SIP a plus.
• Exceptional verbal and written skills. Must be able to effectively communicate details to customers. Strong interpersonal skills.
• Strong Attention to detail required. Must be able to multi-task and manage fast paced environment and workload.
• Presentation skills. Comfortable with small to medium size audiences.
• Strong computer skills: Knowledge of Microsoft Word and Excel a must. Microsoft Project experience desirable.
• Technical aptitude required.

Alternate Location: US-Colorado-Broomfield

Requisition # : 215220

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.