ASE/Service desk analyst - Chennai and Bangalore

Job Description

Position Description:

Stay current with system information, changes, and updates.
Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts
Comply with CGI and Client s IS/IT policies, code of conduct, and quality standards Participate in the recruitment process for initial member screening
Excellent speaking and writing skills in English with a neutral accent, correct grammar, and syntax
Knowledge of customer service principles and practices, ITIL, and ITSM
Knowledge of IT applications, systems, and networks
Experience in handling technical support for an international organization
Problem analysis and solving
Learning, adaptability, and attention to detail
Ability to type while handling customer contact
Tolerance to stress, performance driven and continuously improving
work experience required:
Worked as Service Desk / Helpdesk support technician as Level 1 technician within his/her team, handling calls in for an international / Global client (preferred North American/ European experience).

Skills:

• Customer Service & Support

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.