IT Engineer (Contractor)

Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. The Role We are currently seeking an IT Engineer based in Hyderabad/India who can provide excellent L1 and L2 IT end-user support for our colleagues as well as the technical environment across the APAC region. The eligible candidate must be resourceful, technical, cool under fire, and must love working in a dynamic, multinational environment. A high sense of autonomy and job ownership is also desired. We are looking for someone with a strong service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.

What You’ll Do

• Having the ownership of L1 and L2 Helpdesk support
• Interacting with internal clients to help resolve all levels of IT-related issues via the IT ticketing system
• Local vendor management
• Corporate PC/Mac management and deployment
• Setting up and maintaining the local meeting rooms and conference rooms
• Coordinating hardware warranty and repairs
• Organizing the IT inventory and updating IT asset data (serial numbers, software keys, locations, etc.)
• Assisting in the management of hosted IT applications (Google G Suite, Egnyte, Zoom, etc.)
• Managing the purchase of hardware and software products according to internal processes
• Performing various routine tasks including: IT account and asset management for on-/off-boarding of employees & Diagnosis and repair of end-user IT devices
• IT ticket management

Requirements

• Eligibility of employment in your location (no VISA sponsorships)
• Excellent verbal and interpersonal skills in English
• Finished formal education in Computer Science/Information Technology or related discipline, or minimum 3+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT (support) roles

Nice to Have

• Experience in supporting not only MS Windows 10 but also Mac OS
• Acquisition of network certificates such as CCNA
• Knowledge of general IT security controls and best practices
• Experience documenting IT applications and training users
• Cisco Meraki operational experience
• Previous working experience in a global organization across multiple regions and time zones
• Understanding ITIL best practices or possessing a certificate

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. Apply for this job