Customer Success Manager - Quality

Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience. This role is East Coast-based.

What You’ll Do

• Support 4-6 large, global customers post-implementation with Veeva Vault Quality applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
• Facilitate cross-customer connections for collaboration opportunities and industry learning

Requirements

• Engaging communication skills with the ability to effectively convey complex ideas and build rapport with customers
• Proven ability to build relationships with key customer stakeholders at multiple levels, fostering trust and partnership
• Focus on cross-functional collaboration to meet customers where they are and address their unique needs and challenges
• Strong analytical and presentation skills, with the ability to interpret data and deliver compelling presentations to internal and external audiences
• Demonstrates empathy and natural curiosity in supporting, administering, and using technical solutions to translate the customer’s perspective
• 5+ years of experience in a Life Sciences environment, either in a consultative role, functional analyst/ lead, or 3+ years of experience using Veeva products
• Ability to travel up to 25% for onsite customer meetings and Veeva events, as needed

Nice to Have

• Experience in Quality & Manufacturing within a Life Sciences, CMO, or CRO company
• SaaS/ Cloud experience in the management of Quality Systems
• Life Science, computer science, or related Business degree

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $75,000 - $195,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#Li-RemoteUS Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] . Apply for this job