What You'll Do
The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and empathy to meet their customers’ business challenges using data and analytics at scale.
The CSM will develop relevant and actionable success plans, and partner internally to ensure successful delivery of related services and support functions. You will develop strategies to:
Who You'll Work With
Customer Success Managers work with many of our customers, who rank among the best and largest in their industry, including leading financial institutions, manufacturers, telcos, retailers, airlines, and major government entities. This role reports to the Director, Customer Success who is based in Melbourne.
Minimum Requirements
What You'll Bring
Ideally, you will be a skilled communicator who can confidently and persuasively craft, summarize, and deliver messages tailored to different groups, including users, influencers, and stakeholders. You possess strong analytical and problem-solving skills, along with excellent organizational and interpersonal skills. Preferably, you will hold a BA, BS, MBA, or MS in business, technical, or a related professional discipline, or have equivalent work experience.
About Teradata
Teradata offers analytic data platforms, applications, and services for data warehousing and analytic technologies.
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